1. Our Commitment

At Travodeo Casino Hotel Resort, we are committed to promoting responsible gaming. We believe that gambling should always be an enjoyable form of entertainment, not a means of generating income or escaping from problems.

We are dedicated to providing our guests with a safe, secure, and supportive environment where they can enjoy our gaming facilities responsibly. Our staff is trained to recognize signs of problem gambling and to provide assistance when needed.

2. Responsible Gaming Principles

Our responsible gaming program is guided by the following principles:

• Prevention: We aim to prevent gambling-related harm through education and awareness.
• Protection: We protect vulnerable individuals, including minors and those at risk of developing gambling problems.
• Support: We provide resources and support for guests who may be experiencing difficulties with their gambling.
• Collaboration: We work with local and international organizations specializing in problem gambling prevention and treatment.

3. Age Restrictions

The minimum age to enter our casino and participate in any gambling activities is 21 years. We strictly enforce this policy and conduct ID verification upon entry to our casino.

Individuals under the age of 21 are not permitted in gaming areas, regardless of whether they are accompanied by an adult. Minors may use other resort facilities as appropriate.

4. Self-Exclusion Program

We offer a self-exclusion program for guests who wish to restrict their access to our gambling facilities. Through this program, guests can voluntarily exclude themselves from:

• Entering the casino
• Participating in specific games
• Using gaming credit facilities

Self-exclusion can be requested for periods ranging from 6 months to lifetime. To enroll in the self-exclusion program, please contact our responsible gaming ambassador or visit the casino reception desk.

5. Setting Limits

We encourage our guests to set personal limits before they begin gambling, including:

• Time limits: Decide in advance how long you will play.
• Financial limits: Set a budget for how much you are willing to spend.
• Loss limits: Determine the maximum amount you can afford to lose.

Our casino staff can assist you in setting and maintaining these limits during your visit.

6. Recognizing Problem Gambling

Problem gambling can affect anyone. Some warning signs that gambling may be becoming a problem include:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve negative feelings
• Lying to family members or others about gambling activities
• Neglecting work, family, or personal needs due to gambling
• Trying unsuccessfully to cut down or stop gambling
• Borrowing money or selling possessions to finance gambling
• Feeling irritable when trying to cut down on gambling

If you identify with any of these signs, we encourage you to speak with our responsible gaming ambassador or seek help from the resources listed below.

7. Staff Training

All our casino staff receive comprehensive training on responsible gaming. This includes:

• Understanding and recognizing the signs of problem gambling
• Appropriate intervention techniques
• Knowledge of support resources and referral procedures
• Regular refresher training to maintain awareness

Our dedicated Responsible Gaming Ambassadors receive additional specialized training and are available on the casino floor during all operating hours.

8. Responsible Service of Alcohol

We recognize that alcohol consumption can impair judgment and potentially lead to irresponsible gambling decisions. Therefore, we:

• Train our staff in the responsible service of alcohol
• Do not serve alcoholic beverages to visibly intoxicated guests
• Do not provide complimentary alcoholic beverages to actively gambling guests
• Offer a variety of non-alcoholic beverage options

9. Help and Support Resources

If you or someone you know is experiencing problems with gambling, help is available. We provide information about problem gambling support services in our casino and throughout the resort.

For immediate assistance while at our resort, please speak with our Responsible Gaming Ambassador or any member of our casino management team.

10. Contact Information

For questions or concerns regarding our Responsible Gaming Policy, please contact:

Responsible Gaming Department
Travodeo Casino Hotel Resort
Email: [email protected]
Phone: +999 888 7777